Yes, you have the option cancel your order within two (2) hours from the time it was created. You can see this on your order confirmation email or on your online store order history. Once the time frame has passed, the option to cancel will no longer appear on your end.
If in case you still need to cancel your order but you no longer have the option to do so, you can send an email to firstname.lastname@example.org and our Customer Care Team will get in touch with you. If your order is still in our warehouse, cancellation may still be processed. For prepaid orders that have been successfully cancelled, a refund will be processed within 20-30 banking days based on the payment method used. However, please note that there still may be delays in the processing of refunds depending on the volume of refund requests encountered.
Once you cancel an order, we will be unable to retrieve it. We cannot make an order on your behalf as to protect the security of your payment details. Since our stocks can sell-out quite fast, we also can't guarantee the availability of the items previously ordered.