Orders

Can my Oxygen Customer Loyalty Card be applied to my online order?
The OXGN VIP Loyalty Card is not applicable online and it has been already been discontinued in our physical stores last December 31, 2021.   No worr...
Wed, Aug 10, 2022 at 10:45 AM
Order Confirmation
A confirmation e-mail/ SMS will be sent for all successful orders made. This contains your order number, the order amount, item(s) ordered, your billing and...
Wed, Aug 17, 2022 at 3:44 PM
Can I Cancel My Order?
Yes, you have the option cancel your order within two (2) hours from the time it was created. You can see this on your order confirmation email or on your o...
Thu, Apr 7, 2022 at 3:42 PM
Can I Request for a Paper bag?
We cannot include paper bags for Online Orders shipped to their chosen delivery address but we can definitely provide for those Online orders that were c...
Wed, Aug 17, 2022 at 1:59 PM
Send an Order as a Gift
After you tap on REVIEW MY CART, you will see the option to send your order as a Gift. Sending it as a gift means that a gift receipt will be used instead o...
Thu, Apr 7, 2022 at 3:43 PM
How Can I Make Changes to My Order?
Once the check out process has been completed, changes to the order in terms of item/size/color/quantity can no longer be made. What you can do is cancel yo...
Wed, Aug 17, 2022 at 1:49 PM
How Do I Make an Order?
Follow the steps below to create your order! 1. Once you’ve found something you like, Click "Add to Cart" to store the items on your order basket...
Wed, Aug 17, 2022 at 12:17 PM
Can I Cancel My Order?
Yes, you have the option cancel your order within two (2) hours from the time it was created either it is shipped to your prefered address or pick-up in you...
Wed, Aug 17, 2022 at 1:45 PM
Was not able to claim my Order. Can I re-order?
All unclaimed packages beyond the scheduled pick-up date are considered canceled and will be put back to our stocks. You have the option to re-order again i...
Wed, Aug 17, 2022 at 2:24 PM
In which stores can I pickup my order?
You can now order online and pick up the items in your chosen OXGN branch! Below are the participating stores.                 1. SM North Edsa         ...
Wed, Aug 17, 2022 at 2:33 PM